Automotive CX Builder

automotive cx builder - kleptika

EXTRACT: “Competition is ramping up: automakers, products, established and emerging market’s needs, customers’ maturity in terms of services and experience increase the pressure on automotive actors. To succeed in the present and future market, automakers and their dealership partners have to make their customers happy along their full life cycle.

Automotive CX builder is an approach that realigns automotive actors with their customers’ expectations, by engaging dealers in a long-term customer-centric approach.”

Let’s talk about your customer service, and assess your existing performance within the Automotive CX Builder. Kleptika’s approach is based on a close collaboration to Observe, Plan, Execute and Control the needed transformation to bring your customer experience to the next level of excellence.



PPI - Predictive Performance Index

predictive performance index Kleptika

EXTRACT: “Delivering high performance when operating outbound predictive calls requires: collecting and measuring a complex set of Key Performance Indicators, analyzing the root causes of poor performance for each of the impacted indicator.

PPI® – Predictive Performance Index – is your single straightforward performance revelator for management and operations.”

Let’s talk about your outbound activity, and assess your existing performance using the Predictive Performance Index.

Kleptika’s approach is based on a close collaboration to Observe, Plan, Execute and Control the needed transformation to bring your customer experience to the next level of excellence.