RPA myths debunked

We have all heard some good myths and urban legends about RPA – Robotic Process Automation. In this infographic you will find some RPA popular myths debunked.

Robotic Process Automation myths vs facts


RPA- Robotic Process Automation and RDA Robotic Desktop Automation Dubai-myths-vs-facts-Kleptika

RPA will replace humans?

RPA frees agents from the repetitive tasks and lets them unleash their invaluable potential to focus on value-added work and deliver greater customer experience.

RPA indeed gives room to innovation, creativity, and collaborative development.


RPA automates 100% of your processes?

Human agents are always necessary to bring intelligence and expertise into all decision making.

20% of the processes that cannot be automated deliver 90% of the job quality.

RPA- Robotic Process Automation and RDA Robotic Desktop Automation Dubai-myths-vs-facts-Kleptika

RPA- Robotic Process Automation and RDA Robotic Desktop Automation Dubai-myths-vs-facts-Kleptika

RPA is only about cost reduction?

Customer Experience is the common strategy to any organization dealing with customers, patients, consumers, and citizens.

RPA is delivering this greater experience, by improving process quality, increasing accuracy, reducing response-time, and allowing higher predictability.

RPA is an enabler for up-sales and cross-sales, better agents’ training, and a strong reducer of complexity.


RPA is applicable only for IT services?

RPA is traditionally seen as a product for back-office processes such as service-desk, finance or procurement. But RPA is all about efficiency.

RPA’s capabilities to integrate quickly into agile complex environments, and to create 360° unified customer view push this enabler to the middle and front office, in fact anywhere there is a lot of systems, data, and tasks to manage.

Source:  “Ideals of As-a-Services” Study, HfS Research 2015


RPA- Robotic Process Automation and RDA Robotic Desktop Automation Dubai-myths-vs-facts-Kleptika

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