Banking customer self-service will be mobile-first

 

Banking customer self-service will be mobile-first

Designing new services and products for mobile applications – including web, tablets, ATMs – will also benefit for other channels, and can be combined with emerging opportunity such as m-wallets.

This move to new portals can generate significant new revenue streams.

Mobile-first strategy will also allow to meet the second big challenge that is Mobile Money, and its related emerging market of 2.5 billions unbanked people who are using mobile phones.

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