Deliver exceptional and innovative customer experience, while tightly controlling the costs.
Distribution & Retail
Distributors operate in very competitive markets.
The ease of contact, the exactness of information, the pricing models, and the quality of care across all steps of the purchasing process heavily affect the future orders.
Dissociated view of customers with repetitive data across non-integrated systems, high quantity of manual tasks and segregated information systems from distributors and suppliers also impact customers the costs and suppliers experience while unnecessarily increasing the costs.
Let’s discuss together and design a plan where Kleptika can support you in answering your main challenges:
deliver a unique and accurate customer service in an omnichannel ecosystem
speed-up business velocity by re-thinking process automation
align resources and operations to anticipate demand
be proactive to achieve excellence in customer care
get the right analytics to forecast sales and operations
know your clients and their specific needs by creating relevant profiles and associated portfolio
place customer service at the heart of the company culture
monitor performance at every stage of the purchase process
Identify, recruit and develop the right talent