Everything you wanted to know about RDA (Robotic Desktop Automation) also called Attented RPA
RDA (Robotic Desktop Automation)
is also called Attented RPA
RPA is the new buzz word in the industry, but few really understand that the quick-win is RDA (Robotic Desktop Automation) or Attented RPA, allowing industries to unleash their full potential.
And we are the only company in the Middle East providing it with our Contextor solution.
When we discuss RDA with our prospects, they have excitement, concerns, doubts, and theories on RDA and its impacts.
Let’s make a tour of these questions and myths.
WHAT IS THE DIFFERENCE BETWEEN RPA AND RDA?
Robotic Process Automation
Robotic Desktop Automation
Luc Cavelier, VP export for Contextor explains it bluntly: “Robotic Process Automation (or RPA) is something like a Machine to Machine stuff. It is an emerging form of clerical process automation … (or APIs) – that is to say, machine-to-machine forms of communication based on data layers which operate at an architectural layer beneath the UI.
Zillions of Companies can do it and Contextor too.
RDA automates rule-based processes, creating and designing robots that manipulate other software like a human. And no one provides this solution in the GCC but Kleptika.”
IS RDA REALLY REVOLUTIONIZING BUSINESS PERFORMANCE AND CUSTOMER EXPERIENCE STRATEGIES?
Absolutely yes! RDA is considered as the 4th industrial revolution in the business industry, and the success will be determined based on how efficiently is RDA adopted.
RDA is also a reveler of poor process performance: speeding an inefficient task will not make it better, it will just make it faster. This is why we always deeply analyze existing processes and improve them before implementing RDA.
RDA has, therefore, a double impact on unleashing true performance.
Case study: Desktop Transformation Drives Efficiencies
One of the industries’ leading financial organization, BNP Paribas, implemented RDA in early 2015 and changed the DNA of their organization. In less than 3 months, they implemented Contextor RDA solution, and the results were astounding:
80% average handling time reduction,
almost 90% reduction in the end-to-end delivery time to their customer,
ROI after 3 months.
WHAT ARE THE SPECIFICITIES OF RDA?
- Low cost
- No special infrastructure
- Quick win
- Fast Implementation
- Multiple applications
- Automation of multiple processes in a single project
- Non App Invasive
RDA optimizes the way employees work by simplifying, automating and integrating the technologies and processes on the desktop. Using Robotic Desktop Automation, organizations can deliver faster, more seamless transactions that accelerate employee productivity and reduce customer effort while increasing operational efficiencies.
IS RDA FOR YOU?
- Do you have well-defined processes?
- Processes which does not require analytical thinking?
- Processes with repetitive steps?
- Processes with data entry need?
- Data scrubbing and reporting?
- Do you want to scale efficiently and decrease costs?
IS RDA ONLY APPLICABLE FOR IT SERVICES?
Not only. RDA is traditionally seen as a product for back-office processes such as service-desk, finance or procurement. But RDA is all about efficiency. Therefore, RDA is supportive for any function in any industry, at the front, middle and back office levels.
RDA’s capabilities to integrate quickly in complex environments, and to create 360° unified customer view push this enabler to middle and front office, in fact anywhere there is a large amount of systems, data, and tasks to manage.
And remember, APIs are not necessarily needed and Contextor can integrate applications with its own robotic drivers and/or API.
HOW MUCH SAVINGS ARE WE TALKING ABOUT?
There is no straight answer: it depends on the process or sub-process that can be automated.
Two major takeaways from an initial automation are the RDA product’s ability to deliver automation and the impact to the business (or ROI) once the process is automated.
A lot of companies make a mistake of selecting initial process which does not show significant impact when automated. We would advise spending time and put some good thoughts in selecting a business process which provides significant time savings and is of medium complexity.
WHICH INDUSTRIES CAN BENEFIT FROM IT?
Almost any type of industry can benefit from RDA since the targeted processes fit a set of basic requirements, such as:
- Based on identified rules
- Access to structured data sets
- Risk of human errors in data input: copy / paste is the perfect example, when it is not Post-it management…
- Windows or Web based platforms
- Complex systems difficult to integrate via APIs
- Poor customer feedback – we all know the “Please hold the line Mr Customer while I am loading your data”.