Healthcare and Robotic Automation
Robotic Automation – RDA and RPA – is the key enabler to unleash resources’ potential in an industry where the human is so important.
RDA (Robotic Desktop Automation) in healthcare is applied to definable, repeatable, and rule-based processes, it allows to increase the efficiency of operations and costs, but mostly to let the staff care about their patients.
In the late 90s, strategies based on decreasing costs brought all the industries – including healthcare – to offshore part of their tasks to foreign BPOs. Today, Customer Experience is a competitive differentiator, mostly in healthcare, where patients require more and more a human touch approach throughout their journey.
To face this challenge, while remaining competitive on costs, the 4th industrial revolution brought a new digital model, labeled “no-shore”, based on Robotic Automation.
Industry agrees today on the main benefits of automation, whether it is the traditional Robotic Process Automation (RPA) or the innovative one: Robotic Desktop Automation (RDA).
RDA effectively benefits to multiple areas such as claims’ processing, billing and collections, account management, patient support, reconciliation, and reporting and analytics.
In details, RDA brings huge improvements to the following processes:
Claims administration, including claims processing, adjudication, payment complaints, and insurance integration.
Member management, including eligibility, enrollment, billing, benefit management, and patient support
Provider management – mostly when it comes to data management – contracting audits, credentialing, and network management
Health & care management – population health and wellness, utilization management, care coordination & case management, and remote monitoring
RPA is delivering the promised cost savings.
But RPA is also offering added-value benefits when it comes to providing analytics that helps you to make better and faster decisions on your processes’ improvement.
Healthcare organizations and their providers start to understand automated agents as a simple and fast cost-effective alternative to enhancing or replacing platforms. And this transformation goes beyond cost reduction to impact quality, engagement, and innovation, freeing staff from the mundane tasks to focus on activities with deeper patient interactions.
Robotic Automation is the next revolution, and it is already here.
Increased patient experience
Decreased operational costs (up to 80% AHT reduction)
Higher employee productivity – automation agents address repetitive activities, freeing agents for value-added activities.
Improved data analytics
Agility and time-to-market
Local staff to better interaction with patients