Artificial Intelligence for telecoms:
Telecommunications is one of the fastest-growing industries, and also the one using artificial intelligence and machine learning in many areas.
For instance, Deep Neural Network and Robotic Automation speed the customers’ management processes, combined with mobile interfaces delivering efficient self-service capabilities.
On another hand, understanding customers’ lifestyle and mobility make behavioral intelligence a key data provider to stay ahead of the competition by providing the right service and the right product to the right segment.
Also, Multiple digital channels communication elevate customer service and therefore customer satisfaction.
At the backend, Robotic Process Automation brings efficiency and accuracy to higher levels in the huge volumes of transactions.
That is why Kleptika can define with you the most effective journey to transform your business.
Ai / DNN
Deep Neural Network
- customers management (onboarding, updating, cancelling)
- anti-fraud documents analysis
- technical reports digitalization
- bulk invoices processing
- GDPR
Behavioral Intelligence
Lifestyle – Mobility
- customers’ lifestyle profiling: better product strategy, better CX and UX, predictive communication
- mobility behavior monitoring: anticipate customers’ needs
- anti-fraud
- social care
Rich-mobile communication
Text – Voice – Video
- hyper-personalized communication through digital channels
- personalized videos for tutorials (plans, payments, etc.)
- mass or one-to-one communication in specific situations
- self-service capabilities
- automation of recovery and collection process
IoT assets tracking
- company vehicles and tools management (tracking / inventory / maintenance)
- logistics monitoring
- lost / stolen assets tracking
Digital originals exchange
- customers’ documents exchange (onboarding, update, cancellation)
- equipment incident report
- security report
- delivery of device or service acknowledgement
Robotic Automation
- reconciliation of data between systems
- customer services (registration, cancellation, renewal)
- frontend and backend processes automation
Insights and related articles
85% of customer interactions should be handled without a human agent by end of 2020.
79% of telecom CMOs plan to boost customer experience with AI.
19% of telecom companies will adopt AI within by 2023.
Kleptika’s ecosystem of AI solutions
Deep Neural Network / AI
Behavioral Intelligence
Rich-Mobile Interactions
IoT Assets Management
Digital Originals Transactions
Robotic Automation
