Telecommunications is one of the fastest-growing industries, and also the one using artificial intelligence and machine learning in many areas.
Hyper Automation of workflow dramatically improves customer experience by delivering predictive and self-care troubleshooting of remote devices such as routers, IPTV, cable terminals, etc., while drastically reducing workload on front-end and support agents.
Deep Neural Network and Robotic Automation speed the customers’ management processes, combined with mobile interfaces delivering efficient self-service capabilities.
On another hand, understanding customers’ lifestyle and mobility make behavioral intelligence a key data provider to stay ahead of the competition by providing the right service and the right product to the right segment.
At the backend, Robotic Process Automation brings efficiency and accuracy to higher levels in the huge volumes of transactions.
That is why Kleptika can define with you the most effective journey to transform your business.
Insights and related articles
85% of customer interactions should be handled without a human agent by end of 2020.
79% of telecom CMOs plan to boost customer experience with AI.
19% of telecom companies will adopt AI within by 2023.
Kleptika, tomorrow is today
Kleptika provides a comprehensive ecosystem of Artificial Intelligence and Iot solutions that brings intelligence to customer experience. Kleptika ensures sustainability, profitability and performance of daily operations based on pragmatic experience and international standards.
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