Free people, processes, and technology potential to bring contact center organization to next level of excellence.
Contact Centre organizations are changing the way companies interact with their customers.
They are a strategic asset in delivering exceptional service quality and increasing customer loyalty.
They are the enabler of differentiating their product or service offering and elevating their customers’ satisfaction.
Kleptika commits with you in improving performance, whether on one or all of the contact centers operational processes:
– KPIs definition and dashboards
– Quality Assurance (QA)
– Process monitoring and control
– Recruitment process and methods
– Customer satisfaction surveys and analysis
– Staff feedback surveys and analysis
Kleptika’s consultant are certified on international standards as COPC and Six Sigma, ensuring exhaustive in-depth assessments of operations, in line with the company’s strategy and goals.