Kleptika about us

we are all citizens of the
customer service nation

As a community-focused company, we strive to help you grow as individuals, as families and as a community. 

Founder & CEO of Kleptika – 21+ years Customer Service experience across Europe, Middle-East & Africa – Certified COPC / 6 Sigma - Thierry PetrensThierry Petrens

Founder & CEO of Kleptika – 21+ years Customer Service experience across Europe, Middle-East & Africa – Certified COPC / 6 Sigma

Founder & GM of Kleptika – Expert in Branding and Marketing – 10+ years experience across Europe, Middle-East & USA - Sandrine PiedrasSandrine Piedras

Founder & GM of Kleptika – Expert in Branding and Marketing – 10+ years experience across Europe, Middle-East & USA


Our principles

We truly believe that our six principles are vital for continued growth and prosperity:

  • Integrity
  • Client commitment
  • Striving for profitability
  • Enriching people’€™s lives
  • Teamwork
  • Highest standards

Our engagement

  • Caring: we will always look to be supportive, respectful and responsible
  • Connecting: we will look to engage with our clients, working together in a collaborative way and involved in the communities we operate in
  • Challenging: we are progressive, and we will always look to improve and make a difference

Our Capabilities

Customer Strategy CX

At Kleptika we believe in your company resources competencies and your business maturity, and we help you to reach the next level of customer service excellence by unleashing your existing potential.


Performance Revelator

Free people, processes, and technology potential to bring contact center organization to next level of excellence. Contact Centre organizations are changing the way companies interact with their customers.


Brand Accelerator

The royal track to customer experience excellence; Kleptika is your partner to improve your marketing effectiveness, your corporate image and therefore the awareness and reputation of your company. Remember your brand is the DNA of your company.


Tailored Applications

Kleptika proposes multi-dimensional solutions that cover the critical business and operational processes, across multiple media. We design and implement the best technological enablers.




Our Corporate Social Responsibility

Our company culture is based on core values that define the role that we can and should play in society. We are happy to help and support communities in need. Because we integrate corporate citizenship and social responsibility into every aspect of our company, we have developed the KleptiCare program as part of our commitment to supporting organizations.




My Small Community - Kleptika


My Small Community

We co-founded My Small Community: a free and private network connecting neighbors living in the same community, in line with the Smart City program of Dubai.

My Small Community is a social innovation which contributes in enhancing neighborhoods’ communities. They wish to encourage trust, sharing and swapping in a context of proximity.

The platform consists in building a new society worshipping sharing and collaborative values. They hope to inspire cities to be smarter and more connected.


Dubai Cares

Dubai Cares

Developing talents is at the heart of KleptiCare and we share the values of Dubai Cares.

Dubai Cares was launched by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to raise money to help educate 1 million children in poor countries. The campaign is Dubai’s contribution to the U.N.

The vision: A world in which all children can go to school.

NICU GUIDE - Dubai

NICU Survival Guide

At Kleptika we believe in helping out our community.

Sandrine Piedras is not only General Manager, woman, wife, she is also a mom who found the strength to help other moms when she felt there was a lack of support for NICU moms in Dubai.

Hence, she created a guide, downloadable for free on www.nicudubai.com, full of the emotion and sincerity of the parents who have been in NICU and had a first-hand experience.

Because we care.