Buzzeasy from Geomant transforms Microsoft Teams into a multichannel contact centre, enabling voice and digital customer interaction.

Utilising the Teams infrastructure, Buzzeasy adds multiple inbound and outbound interaction channels to extend collaboration beyond the enterprise.

Smart Voice & Digital Routing

Segment, prioritise & route your customers to the desired agent groups based on attributes collected through the customer journey, leveraging AI to assist in first contact resolution.

Proactive Reach

Built-in proactive outreach using the customer’s desired channel. Hop between the channels if needed or reschedule with callback. Use intelligent campaign strategies to define whether digital or voice is the best route.

Easy Channel Management

A single solution delivering chat across multiple channels – email, web chat, Facebook, Twitter, Skype, SMS, and now WhatsApp.

360° Customer Journey

Immediately see your customer’s journey regardless of how they make contact by providing a unified view across all channels. Eliminate the silos.

Self-Service using AI & Bots

Using AI self-service and chatbots, instantly answer a customer’s question 24/7, without them having to wait in a queue or until the next day when your office opens.

Monitor Performance

Power BI reporting and realtime analytics including wallboards to monitor operational performance.

Connect to Critical Apps

Available connectors to leading CRM systems such as Microsoft Dynamics & Salesforce, as well as other business applications using our APIs.

Fully customisable

Our ‘API first’ architecture facilitates customisations that fit your business needs.