Geomant multi channel platform

Enable effortless customer interactions;
deliver multi-channel service via Microsoft Teams agents.

Geomant multi-channel platform

Buzzeasy from Geomant transforms Microsoft Teams into a multichannel contact centre, enabling voice and digital customer interaction.

Utilising the Teams infrastructure, Buzzeasy adds multiple inbound and outbound interaction channels to extend collaboration beyond the enterprise.

Geomant feature - smart voice digital routing

Smart Voice & Digital Routing

Segment, prioritise & route your customers to the desired agent groups based on attributes collected through the customer journey, leveraging AI to assist in first contact resolution.

Geomant feature - Proactive search

Proactive Reach

Built-in proactive outreach using the customer’s desired channel. Hop between the channels if needed or reschedule with callback. Use intelligent campaign strategies to define whether digital or voice is the best route.

Geomant feature - Easy channel management

Easy Channel Management

A single solution delivering chat across multiple channels – email, web chat, Facebook, Twitter, Skype, SMS, and now WhatsApp.

Geomant feature - 360 customer journey

360° Customer Journey

Immediately see your customer’s journey regardless of how they make contact by providing a unified view across all channels. Eliminate the silos.

Geomant feature - self-service AI bot

Self-Service using AI & Bots

Using AI self-service and chatbots, instantly answer a customer’s question 24/7, without them having to wait in a queue or until the next day when your office opens.

Geomant feature - Monitor performance

Monitor Performance

Power BI reporting and realtime analytics including wallboards to monitor operational performance.

Geomant feature - connectors to critical apps

Connect to Critical Apps

Available connectors to leading CRM systems such as Microsoft Dynamics & Salesforce, as well as other business applications using our APIs.

Geomant feature - Fully customizable

Fully customisable

Our ‘API first’ architecture facilitates customisations that fit your business needs.

Why Buzzeasy for Microsoft Teams?

Complements Microsoft Teams, providing contact centre functionality native to your existing collaboration platform.

Removes any silos in your operation by providing a consistent experience for your customers on any channel.

Future-proof solution – Buzzeasy is highly flexible with multiple modules meaning you can scale features up or down to meet your business needs.

Multi channel support.

  • Voice (using Interactive Voice Response – IVR).
  • SMS.
  • WhatsApp (via Bot).
  • Email.
  • Web form.
  • Facebook Messenger (via Bot).
  • Twitter direct messaging (via Bot).
  • Web chat (via Bot).