Patient experience, a journey fueled by emotion

Patient experience is certainly the journey that impacts human emotions the most, from the...

Continue reading →

Customer experience can make or break luxury brands

 Khaleej Times article states that the buzzword for anyone in fashion business is «experience». Indeed,...

Continue reading →

What is your customer experience formula?

Continue reading →

Banking customer self-service will be mobile-first

 Designing new services and products for mobile applications – including web, tablets, ATMs –...

Continue reading →

Self-service – 2016 Customer Experience trends

More than 2 out of 3 customers are used to shop, get info, or...

Continue reading →

Omni-channel – 2016 Customer Experience trends

More than a trend the omni-channel customer service is a necessity required by every...

Continue reading →

Mobile is first – 2016 Customer Experience trends

Mobile devices are dominating the other communication channels, whether it is for shopping, socializing,...

Continue reading →

e-Health top trends – 2016 Customer Experience trends

Continue reading →

Social media & Customer Service

You need to build a dedicated social media team to track and monitor the...

Continue reading →

Call back- 2016 Customer Experience trends

Continue reading →