We wish you a very Happy Holiday season and a peaceful and prosperous New Year!

We wish you a very Happy Holiday season and a peaceful and prosperous New...

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Social Media in the UAE

Since Jan 2014, UAE has experienced a phenomenal 23% growth in active social media...

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Kleptika at a glance

Improving customer experience ecosystems with 360-degree expertise. Customer experience is top of mind for consumers...

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Patient experience, a journey fueled by emotion

Patient experience is certainly the journey that impacts human emotions the most, from the...

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Customer experience can make or break luxury brands

 Khaleej Times article states that the buzzword for anyone in fashion business is «experience». Indeed,...

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What is your customer experience formula?

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Banking customer self-service will be mobile-first

 Designing new services and products for mobile applications – including web, tablets, ATMs –...

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Self-service – 2016 Customer Experience trends

More than 2 out of 3 customers are used to shop, get info, or...

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Omni-channel – 2016 Customer Experience trends

More than a trend the omni-channel customer service is a necessity required by every...

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Mobile is first – 2016 Customer Experience trends

Mobile devices are dominating the other communication channels, whether it is for shopping, socializing,...

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e-Health top trends – 2016 Customer Experience trends

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Social media & Customer Service

You need to build a dedicated social media team to track and monitor the...

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Call back- 2016 Customer Experience trends

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