EXTRACT: “Competition is ramping up: automakers, products, established and emerging market’s needs, customers’ maturity in terms of services and experience increase the pressure on automotive actors. To succeed in the present and future market, automakers and their dealership partners have to make their customers happy along their full life cycle.
Automotive CX builder is an approach that realigns automotive actors with their customers’ expectations, by engaging dealers in a long-term customer-centric approach.”
Let’s talk about your customer service, and assess your existing performance within the Automotive CX Builder. Kleptika’s approach is based on a close collaboration to Observe, Plan, Execute and Control the needed transformation to bring your customer experience to the next level of excellence.