infographic

Check out our infographics related to Customer Experience and Customer Service in the Middle East. Kleptika is your customer expertise expert in UAE. Let’s talk!

RPA myths debunked

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The 4th Industrial Revolution

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Benefits of Robotic Process Automation

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The Patient Journey

How would you describe the patient journey? Here is how we view it at...

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Contact Center Outsourcing

Outsourcers must cover every consumer's preferred interaction channels, learn what they are in this infographic.

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Patient engagement, the Grail to true patient experience

Practitioners realize today that they don't engage enough with their patients, which turns into...

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Retail & Customer Experience

Retailers listen to their customers’ expectations but their strategy is not yet fully customer...

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Automotive CX

Car owners want caring dealers. More than receiving lots of advertisements or getting irrelevant...

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Social Media in the UAE

Since Jan 2014, UAE has experienced a phenomenal 23% growth in active social media...

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Patient experience, a journey fueled by emotion

Patient experience is certainly the journey that impacts human emotions the most, from the...

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Customer experience can make or break luxury brands

 Khaleej Times article states that the buzzword for anyone in fashion business is «experience». Indeed,...

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Self-service – 2016 Customer Experience trends

More than 2 out of 3 customers are used to shop, get info, or...

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Omni-channel – 2016 Customer Experience trends

More than a trend the omni-channel customer service is a necessity required by every...

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Mobile is first – 2016 Customer Experience trends

Mobile devices are dominating the other communication channels, whether it is for shopping, socializing,...

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e-Health top trends – 2016 Customer Experience trends

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Social media & Customer Service

You need to build a dedicated social media team to track and monitor the...

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Call back- 2016 Customer Experience trends

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