interaction channels

Check out our news and infographics related to interaction channels. Kleptika is your customer experience expert in the Middle East.

Contact Center Outsourcing

Outsourcers must cover every consumer's preferred interaction channels, learn what they are in this infographic.

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Banking customer self-service will be mobile-first

  Designing new services and products for mobile applications – including web, tablets, ATMs –...

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Omni-channel – 2016 Customer Experience trends

More than a trend the omni-channel customer service is a necessity required by every...

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Mobile is first – 2016 Customer Experience trends

Mobile devices are dominating the other communication channels, whether it is for shopping, socializing,...

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