RPA is said to be the 4th industrial revolution, and it is certainly true. the Middle East needs to tune in and revolutionize it’s customer experience overall strategy.
RPA is not (yet) Artificial Intelligence, so it is neither a human replacement, neither a solution to correct processes. Without this intelligence, empathy, creativity, communication skills and judgment calls, robots cannot replace human functions.
But RPA delivers higher productivity, higher quality, and most of all, customers will live a higher experience by interacting with agents that are more focused on high-level, more valuable tasks.
Contact Kleptika to know more about what kind of RPA you can implement in your CX strategy.
Take a look at Kleptika’s elegant RPA solution www.kleptika.com/robotic-process-automation-kleptika-contextor